FAQ'S

Q. What is Al Copeland Family of Restaurants Lagniappe Club™?
The Lagniappe Club™ is a club that rewards customers of the Al Copeland Family of Restaurants.

Q. How do I join?
Visit a participating location in the Al Copeland Family of Restaurants and tell your server that you would like to join the Lagniappe Club™.

Q. What do I get?
Once you join the club and register your card online at www.copelandslagniappeclub.com, you will earn one point for every dollar you spend (excluding tax and tip). Points automatically convert to valuable rewards:

Reward Points Threshold
$10 Dining Reward 150

In addition, you’ll receive a $15 dining reward you can use during your next visit to a participating location in the Al Copeland Family of Restaurants. You’ll also be eligible to receive birthday and membership anniversary rewards. 

Q. How much does it cost?
The one-time enrollment cost is only $10 but you will receive a $15 dining reward you can use on your next visit once the card is registered online.

Q. What do I do after joining?
Register your card online at www.copelandslagniappeclub.com so that you can use your $15 dining reward.

Q.  How do I register my card?
Visit www.copelandslagniappeclub.com and follow the directions.

Q. Who can join?
Any person 18 years of age or older.  
However, employees and their immediate family members (parents, children, 
siblings or spouse, regardless of where they live, or persons living in the same household, whether related or not) of Copeland's of New Orleans, LLC, Copeland's Cheesecake Bistro, LLC, each of their respective parent and subsidiary companies, and any others, including employees of any participating restaurant, engaged in the development, production and execution of this program, are not eligible to participate.

Q. How do I earn points?
Visit any participating location in the Al Copeland Family of Restaurants and present your Lagniappe Club™ membership card to your server.  You will earn one point for every dollar you spend (excluding tax and tip).

Q. What do I do with points?
Points automatically convert to valuable rewards:

Reward Points Threshold
$10 Dining Reward 150

Q.  How do I use rewards?
You may redeem rewards at any participating location in the Al Copeland Family of Restaurants.  

Q. How do I use the $15 enrollment reward?
Once you have registered your card at www.copelandslagniappeclub.com, visit any participating location in the Al Copeland Family of Restaurants and tell your server you would like to apply the $15 reward to your bill.  It’s just that easy.

Q. Does the $15 enrollment reward expire?
The $15 enrollment reward is valid for 12 months.  After 12 months, any unused portion of the reward will expire. 

Q.  How do I get my birthday reward?
A birthday reward of $20 will be loaded on your card on the Monday during your birthday week. You must visit any participating location twice within the year prior to your birthday to receive this reward.  If you visit six times within the year prior to your birthday, you will receive a $40 birthday reward instead of the $20 reward. The reward is valid for 30 days after it is loaded on your card.

Q.  How do I get my anniversary reward?
The anniversary reward of $10 will be loaded on your card the week of your membership anniversary. You must visit any participating location twice within the year prior to your membership anniversary to receive this reward.  The reward is valid for 30 days after it is loaded on your card.

Q.  How do I use my birthday reward?
Visit any participating location in the Al Copeland Family of Restaurants and tell your server you would like to use your birthday reward.

Q.  How do I use my anniversary reward?
Visit any participating location in the Al Copeland Family of Restaurants and tell your server you would like to use your anniversary reward.

Q. How can I find out what is on my card?
Visit www.copelandslagniappeclub.com and login.  You can view points and rewards on your card as well as your visit history.

Q. Can I let someone else use my rewards?
Only the registered club member may use the card to redeem rewards.  

Q. Can I let someone else use my card?
Only the registered club member may use the card to earn points, and only one club member can earn points from paying the bill.  However, if you pay the bill for others in your party, you earn points on the total amount you spend (excluding tax and tip).

Q. Can I combine my points with another person’s points?
No.  Points from multiple membership accounts may not be combined.

Q. Can I share a membership with my spouse or other family member?
The Lagniappe Club™ is intended for individual personal use only.  Spouses or family members may not share a membership.  However, when multiple members of a family dine together at a participating location in the Al Copeland Family of Restaurants and if one person pays the entire bill, that person (provided he/she is an active member) will earn points for the entire amount spent (excluding tax and tip).

Q. Do points expire?
All points will be forfeited if a Lagniappe Club™ account has no purchase activity for 12 months. 

Q. Can I earn points when I purchase a gift card?
No.

Q. Can I earn points for purchases I made before I joined Copeland’s Lagniappe Club™?
No.

Q. What if I lose my card?
Call the Lagniappe Club™ member services at 1-800-946-7529 or e-mail lagniappeclub@alcopeland.com and one of our representatives will assist you.

Q. What if I forgot my card?
While in the restaurant, you may ask a server or manager to lookup your Lagniappe account with your registered phone number. 
You may also request point credit by submitting an original receipt and your Lagniappe Club™ member number to the Lagniappe Club™ headquarters.  

Mail to:
Al Copeland Family of Restaurants
2601 Severn Avenue 17th Floor
Metairie, LA 70002
Email to:  lagniappeclub@alcopeland.com

Q. Can a business join the Lagniappe Club™?
The Lagniappe Club™ is intended for personal use only.  Business entities may not earn points or rewards.

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